Privacy Policy
Effective Date: [15-10-2025]
Welcome to Stitch Studio. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eCommerce website, in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you make a purchase or create an account, we may collect:
-
Full Name
-
Mobile Number
-
Email Address
-
Billing & Shipping Address
-
Payment Information (processed via secure third parties)
-
Account credentials (if applicable)
1.2 Automatically Collected Information
We may automatically collect technical data such as:
-
IP Address
-
Browser & Device Information
-
Date & Time of Access
-
Browsing Patterns and Click Behavior
1.3 Cookies and Similar Technologies
We use cookies to:
-
Store your cart and preferences
-
Analyze site performance
-
Personalize your experience
-
Serve relevant ads
You may manage cookies through your browser settings.
2. How We Use Your Data
We collect and process your data for the following purposes:
-
To process and fulfill your orders
-
To send invoices, confirmations, and delivery updates
-
To provide customer support
-
To improve our website and services
-
To send promotional emails (only with your consent)
-
To comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal information.
We may share your information with trusted third parties, including:
-
Payment Gateways (e.g., Razorpay, Paytm, PhonePe)
-
Courier Partners (e.g., Delhivery, Blue Dart)
-
IT and Marketing Service Providers
-
Legal or Regulatory Authorities (when required by law)
All third parties are required to handle your data in accordance with applicable data protection laws.
4. Data Security
We use appropriate security practices to protect your data, including:
-
SSL encryption on all transactions
-
Secure servers and firewalls
-
Access control and monitoring
-
Regular software and plugin updates
However, no method of transmission over the internet is 100% secure.
5. Your Rights Under Indian Law
Under the Digital Personal Data Protection Act, 2023, you have the right to:
-
Access your personal data
-
Correct inaccurate or incomplete data
-
Withdraw consent for data processing (for non-essential purposes)
-
Request deletion of your personal data, subject to retention obligations
6. Email & SMS Communication
By creating an account or placing an order, you agree to receive service-related communication (order confirmation, delivery updates).
You may also opt-in to receive marketing emails or SMS. You can unsubscribe at any time by clicking the link in the message or replying “STOP” to SMS.
7. Retention of Data
We retain your personal data only for as long as necessary:
-
To complete transactions
-
For tax and legal compliance
-
To offer support and handle returns
We delete or anonymize your data once the purpose is fulfilled, unless required by law to retain it longer.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before providing any personal information.
9. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have, we will delete the data immediately.
10. Grievance Redressal
In accordance with Rule 5(9) of the IT Rules, if you have any complaints or concerns regarding data privacy, you may contact our Grievance Officer:
Grievance Officer: Shahbaz
Email: Not Availabe
Phone: 9451424992
Address: Farid Arcade, Khandu Pada, Tayyab Masjid Rd, Bhiwandi, Maharashtra 421302.
We will acknowledge and address your complaint within the time prescribed by law.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” Please review this policy periodically.
12. Contact Us
For questions about this Privacy Policy, or to exercise your data rights, contact us at:
Stitch Studio
Email: info.stitchstudio@gmail.com
Phone: 9451424992/8887688693
Address: Shop no.8 Farid Arcade, Khandu Pada, Tayyab Masjid Rd, Bhiwandi, Maharashtra 421302.
Thank you for trusting Stitch Studio. Your privacy is important to us.