Shipping & Delivery Policy
At Stitch Studio, we specialize in delivering high-quality men’s fabrics across India. Our shipping and delivery policy ensures that your orders are processed efficiently, so you can enjoy our premium fabrics without delay. Here’s everything you need to know about our shipping process:
1. Shipping Locations
We provide nationwide delivery across India. No matter where you are, from metro cities to remote locations, Stitch Studio ensures timely and secure delivery of your fabric orders. Currently, we do not offer international shipping, but stay tuned for updates on potential future options.
2. Order Processing Time
Order Confirmation: Once your order is placed, you will receive an immediate confirmation email with all order details.
Processing Time: Our team strives to process your order within 2-3 business days. Please note that custom fabric orders or special requests might require additional time for processing.
3. Delivery Time
Standard Shipping: For most locations, standard delivery takes 5-7 business days. Delivery times may vary depending on your location.
Express Delivery: Opt for express shipping at checkout to receive your order in 2-3 business days. Available for select cities.
Remote Area Delivery: For deliveries to remote locations, delivery times may be slightly longer. We’ll keep you updated if there are any delays.
4. Shipping Charges
Shipping charges are calculated based on the size, weight of your order, and delivery location. You will be able to view the exact shipping cost at checkout before confirming your order.
5. Delivery Method
Stitch Studio partners with leading national courier services to ensure safe and timely delivery of your fabric orders. Some of our trusted delivery partners include:
BlueDart
DTDC
Delhivery
India Post
After your order is dispatched, you will receive a tracking number via email to monitor your order’s delivery status.
6. Track Your Order
Once your order is shipped, we will send you a tracking number via email and SMS. Use the tracking number on the courier’s website to get real-time updates on your order status. If you have any questions regarding the delivery, feel free to contact us at info.stitchstudio@gmail.com
7. Delivery Delays & Issues
While we aim for quick deliveries, there may be occasional delays due to unforeseen circumstances like weather, holidays, or courier issues. If your order is delayed, we will promptly notify you with an updated delivery timeline.
If there are any delivery issues or if your order doesn’t arrive within the expected time, don’t hesitate to reach out to our customer support team for assistance.
8. Changing Your Order or Address
If you need to modify your order or shipping address, please contact us at info.stitchstudio@gmail.com as soon as possible. We will do our best to accommodate changes, but changes can only be made before the order is dispatched.
9. Damaged or Incorrect Items
If your order arrives with any damages or incorrect items, we’re here to help. Please report any issues to us within 48 hours of receiving your order. Kindly send us clear images of the damaged or incorrect items, and we will either send replacements or offer a full refund as per our Return and Exchange Policy.
How to Report Damaged or Incorrect Items:
Take photos of the damaged or incorrect items.
Email the photos and your order number to info.stitchstudio@gmail.com
Our customer support team will assist you with a resolution.
10. Return & Exchange Policy
At Stitch Studio, customer satisfaction is our priority. If you’re not happy with your fabric, we offer returns and exchanges within 7 days of delivery, provided the fabric is unused and in its original condition.
Custom Fabrics: Unfortunately, custom-made fabrics or specially cut items cannot be returned unless they are defective.
For more details, please check our Return & Exchange Policy.
11. Order Cancellations
Orders can be canceled within 24 hours of purchase, provided the order has not been shipped yet. Once your order is processed or shipped, cancellation is no longer possible. To cancel your order, please contact us immediately at info.stitchstudio@gmail.com
12. Important Shipping Information
Business Days: Our processing and shipping times are based on business days (Monday to Sunday, excluding public holidays).
Accurate Address: Please ensure the delivery address is correct during checkout. We are not responsible for lost or delayed orders due to incorrect or incomplete address information.
Gift Orders: If you’re sending fabric as a gift, ensure you provide the correct recipient details and shipping address to avoid delivery issues.
13. Contact Us
For any inquiries regarding shipping or delivery, or if you need assistance with tracking, please reach out to us:
Email: info.stitchstudio@gmail.com
Phone: 9451424992/8887688693
Address: Shop no.8 Farid Arcade, Khandu Pada, Tayyab Masjid Rd, Bhiwandi, Maharashtra 421302.
We are committed to providing exceptional customer service and ensuring your shopping experience is seamless.
Why Choose Stitch Studio?
Premium quality men’s fabrics delivered across India.
Fast and reliable shipping services with real-time tracking.
Dedicated customer support for a smooth shopping experience.